Shipping and Return Policy

Shipping Policy:

Thank you for choosing Hemp Supplier in Nepal for your hemp product needs. Below is our shipping policy to ensure you have a smooth and satisfactory experience

1. Shipping Time: We aim to process and ship orders within 1-3 business days after payment confirmation. However, please note that during peak seasons or due to unforeseen circumstances, there might be slight delays.
2. Shipping Methods: We primarily use reputable courier services for domestic and international shipments. The shipping method will be selected based on the destination and the most efficient and reliable option available.
3. Shipping Costs: Shipping costs are calculated based on the destination, weight, and dimensions of the package. The shipping charges will be displayed during the checkout process for your review before confirming your order.
4. Tracking Information: Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your delivery until it reaches your doorstep.
5. International Shipping: For international orders, please note that customs duties, taxes, and any other fees imposed by the destination country are the responsibility of the customer. We recommend checking with your local customs office for information on potential charges before placing your order.
6. Shipping Restrictions: While we strive to serve customers worldwide, there may be certain restrictions on shipping certain hemp products to certain regions or countries due to legal regulations. We apologize for any inconvenience this may cause.
7. Delivery Issues: In the rare event of a lost or damaged shipment, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order as soon as possible.

If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer service team for assistance.

Return Policy:

At Hemp Supplier in Nepal, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a straightforward return policy outlined below:

1. Eligibility: To be eligible for a return, the item must be unused, in its original condition, and returned within 30 days of the delivery date.
2. Return Process: To initiate a return, please contact our customer service team with your order number and reason for the return. We will provide you with further instructions on how to proceed.
3. Return Shipping: The customer is responsible for the cost of return shipping unless the return is due to an error on our part or the product is defective. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.
4. Refund or Exchange: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment. If you prefer an exchange, we will do our best to accommodate your request, subject to product availability.
5. Exceptions: Certain items, such as perishable goods or products that have been personalized, are not eligible for return unless they are defective or damaged upon arrival.
6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on the nature of the issue.
7. Refund Processing Time: Please allow 5-7 business days for the refund to be reflected in your account, depending on your bank or payment provider.